Privacy Policy

HeyVox SIA
Reg. Nr. 40203745393
Konkoridjas 25, Jurmala, Latvia, LV2015
Email: contact@heyvox.ai

We may collect and process the following categories of information:

Information you provide directly

• Name
• Company information
• Email address
• Phone number
• Billing information
• Support enquiries
• Account registration information

Communication and call-related data

• Phone call metadata
• Reservation details
• AI-generated communication logs
• Voice recordings where applicable
• Customer interaction history

Technical and usage data

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Cookies and analytics information

We use personal data to:

• provide and operate the Services
• process reservations and communications
• improve AI systems and workflows
• respond to enquiries and support requests
• maintain platform security
• comply with legal obligations
• analyse usage and performance
• prevent fraud or misuse

HeyVox.ai uses AI technologies to process and generate voice interactions and automated communications.

Users acknowledge that:

• AI-generated responses may not always be fully accurate
• AI interactions may be monitored, processed, or recorded for quality improvement and operational purposes
• customers are responsible for complying with applicable call disclosure and recording laws in their jurisdiction

We process personal data based on one or more of the following legal grounds:

• performance of a contract
• legitimate business interests
• compliance with legal obligations
• user consent where required

We may share information with trusted service providers and technology partners that help us operate the Services, including:

• cloud infrastructure providers
• payment processors
• analytics providers
• communication providers
• software and integration partners

We do not sell personal information.

Payments made through the Services are securely processed by independent third-party payment service providers.

Currently, HeyVox uses Stripe to process payments. Other certified payment providers may also be used in the future.

HeyVox SIA does not receive, store or process your complete payment card details.

Payment card information is submitted directly to the payment provider using encrypted connections and is processed according to that provider's own privacy policy and payment security standards, including PCI DSS where applicable.

HeyVox receives only limited payment-related information necessary to:

• verify successful payments
• manage subscriptions
• issue invoices
• process refunds where applicable
• provide customer support
• comply with legal and accounting obligations

Your information may be processed in countries outside your jurisdiction.

Where required, we implement appropriate safeguards for international data transfers in accordance with applicable data protection laws.

We retain personal information only for as long as necessary to:

• provide the Services
• comply with legal obligations
• resolve disputes
• enforce agreements
• improve operational performance

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights including:

• access to your personal data
• correction of inaccurate information
• deletion of personal data
• restriction of processing
• objection to processing
• data portability
• withdrawal of consent

Requests may be submitted to: contact@heyvox.ai

HeyVox.ai may use cookies and similar technologies to:

• improve website functionality
• analyse website usage
• personalise user experience
• maintain security

Additional information may be provided in a separate Cookie Policy.

The Services may contain integrations or links to third-party services.

Payment service providers operate independently from HeyVox and are solely responsible for collecting, processing, storing and protecting payment card information submitted through their payment interfaces.

HeyVox is not responsible for the privacy practices or content of third-party services.

The Services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

We may update this Privacy Policy periodically.

Updated versions will be posted on the HeyVox.ai website with a revised effective date.

Continued use of the Services constitutes acceptance of the updated Privacy Policy.

For privacy-related questions or requests, please contact:

HeyVox SIA
Konkoridjas 25, Jurmala, Latvia, LV2015
contact@heyvox.ai